Arbitration Forums Appoints Eric Spencer As Chief Executive Officer

Effective May 20, 2024, Eric Spencer, formerly vice president of Auto Adjusting Services with American Family Insurance, will serve as the new president and chief executive officer of Tampa-based Arbitration Forums, Inc. (AF), the nation’s largest arbitration and subrogation services provider. Kathy Mahne, AF’s current president and chief executive officer, is retiring from her role.

In 2023, AF’s members filed over 1.1 million arbitration disputes and almost 2.4 million subrogation demands collectively worth over $26.4 billion in claims.

Spencer has served on AF’s Board of Directors since October 2020. He is an experienced insurance executive who began his career in 1987 with Mercury Insurance Company, where he served in a progression of leadership roles. He brings over 30 years of experience leading highly engaged teams and superior workplace cultures that enable employees to share their unique ideas and apply their talents toward delivering performance excellence and innovation.

Spencer holds master’s degrees in organizational management and business administration. His deep experience includes organizational transformation, proven success through technology development, and process improvements. Spencer prioritizes relationship and team building as well as supporting ongoing employee success.

Spencer will continue AF’s 81-year legacy of providing innovative products and services to serve members’ dispute resolution needs.

“I am humbled and honored to continue the great work of Kathy, AF’s leadership and employees. We will build on the solid foundation they established, further our commitment to serving the industry and strengthen AF’s value to the membership,” says Spencer.

Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,400 members’ recovery and resolution needs.

AF is a membership-focused organization dedicated to providing its members exceptional service and ensuring they are at the center of everything AF does. AF embraces this member-centric mindset by implementing member feedback at all points of service.

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