Woodmont Properties Wins Ellis Customer Experience Best in Class Award

FAIRFIELD, N.J.–(BUSINESS WIRE)–Woodmont Properties announced today that it was named a winner of the 2023 Ellis Customer Experience Best in Class Award, which recognizes the top 10% of performing properties based on resident surveys in lead conversion, move-in, maintenance, pre-renewal and move-out. This also marks Woodmont’s seventh consecutive quarter of recognition for its steadfast dedication to standards and resident experience. 

“Woodmont is committed to offering residents a first-class living experience at each of our luxury rental communities, and we’re honored to receive the Ellis Customer Experience Best in Class Award,” said Eric Witmondt, Woodmont’s Chief Executive Officer. “We extend a heartfelt thank you to each of our team members whose hard work and dedication have made this achievement possible, and to our residents who participated in the program. We look forward to continuing to deliver excellence and world-class communities that resonate with the desires of today’s renters.”

The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in the multifamily industry for 10 years. Since the award program’s inception in 2014, Ellis has surveyed residents of more than 1 million apartment homes. Companies must be a part of the Ellis Resident Survey Program for at least nine months in 2023 and have 20 or more completed surveys. Properties must also achieve the highest loyalty scores from resident surveys.

“The Ellis Customer Experience Awards are the gold standard for best-in-class performance in multifamily real estate. This award recognizes companies that consistently exceed industry standards and deliver an outstanding customer experience,” said Grace Hill’s CEO Kendall Pretzer. “Surveys are an excellent tool to gain actionable insight and benchmark change, and necessary for ongoing successful improvements in property performance, resident retention and overall satisfaction.”

Woodmont is a leader in the New Jersey multifamily market with several projects at various stages of the development process. In 2023, Woodmont launched leasing for Woodmont Liberty at Independence, consisting of 120 exquisite luxury apartments in Warren County, and Woodmont Forge, which will bring 300 luxury apartments to the historic Hopewell Township. The company also announced that Woodmont Way, its award winning 443-unit luxury apartment community in West Windsor, is fully leased. In March 2024, Woodmont and partner Canoe Brook Development celebrated the start of construction for Wood Brook at Randolph, a luxury rental community in Morris County comprising 199 sophisticated residences.

For more information, please visit www.woodmontproperties.com.

About Woodmont Properties

For 60 years, Woodmont Properties, based in Fairfield, N.J., has contributed to the region’s residential and commercial marketplace by developing residential communities, office buildings, retail centers, industrial properties, and recreational facilities in suburban communities, town centers and cities in New Jersey, New York and Pennsylvania, Georgia, Florida, and Colorado. Under CEO Eric Witmondt’s leadership, Woodmont’s success in developing both residential communities and commercial properties is derived from a unique blend of innovation, integrity, the selection of superior locations, and quality design. Woodmont Properties has been awarded a Top Workplaces honor by NJ Advance Media in 2020 and 2021, and was named a nationally recognized Top Workplace 2022 and 2023 by TopWorkplaces.com and USA Today. https://www.woodmontproperties.com/

About Grace Hill

Grace Hill provides technology-enabled talent performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, Grace Hill represents more than 2,300 companies for their talent performance solutions. Visit us at gracehill.com or on LinkedIn.