Jeff Nolte, President and CEO of CTS
The Federal Trade Commission (FTC) has amended its Telemarketing Sales Rule (TSR). Under its latest rule, a record of each telemarketing call made must include the following ten items:
- The name of the telemarketer who placed or received the call.
- The seller for which the telemarketing call is placed or received.
- The good, service, or charitable purpose that is the subject of the telemarketing call.
- Whether the telemarketing call is to an individual consumer or a business consumer.
- Whether the telemarketing call is an outbound telephone call.
- Whether the telemarketing call utilizes a prerecorded message.
- The calling number, the called number, date, time and duration of the telemarketing call.
- The telemarketing script and prerecorded message, if any, used during the call.
- The caller ID number and caller ID name (if transmitted), any contracts or proof of authorization to use that telephone number and name, and the time period that the authorization applies.
- The disposition of the call, including but not limited to, if the call connected, dropped, or transferred. If transferred, the number and name of the party the call was transferred to.
Click here for further details from the FTC: Complying with the Telemarketing Sales Rule
Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.
