Focus Care Introduces PACE Program Engagement Services

Focus Care, a leading provider of healthcare services and solutions, is introducing new, comprehensive support services to help organizations that serve PACE populations manage critical resources that help elderly participants age in place.

The Program for All-Inclusive Care for the Elderly (PACE) provides comprehensive medical and social services that allow infirmed, elderly people who require nursing home-level care to stay at home. Nearly 12.5 million Americans, most of whom are both Medicare and Medicaid members, can participate in one of more than 150 community centered programs.

It takes a systematic approach to ensure thousands of PACE elder care participants can access the providers and other services they need for optimal health and preventative care. Physician visits, medications, devices, and other needs are covered under a shared umbrella, with a financial allocation for each person. Participant engagement is a critical component of government funding.

Focus Care’s PACE healthcare call center engagement professionals have an outstanding success rate prioritizing and scheduling primary and specialist medical appointments, arranging transportation, sending appointment reminders, and following up to assess additional needs. Clients can be assured that security is a top priority as Focus Care has SOC 2, Type 2 certification.

“Focus Care offers much more than a typical, robotic call center,” says Focus Care Vice President Greg Deranian. “Our PACE elderly care support teams are trained in emotional intelligence which establishes empathy, trust, and personal connection to ensure doctor’s referral orders are fulfilled and keep patients on track to manage their health and prevent acute issues from arising.”

The Focus Care PACE Solution:

  • Collects Comprehensive Data: Accessing EHR orders to gather medical information, sort, and assign U.S.- based agents for appointment scheduling
  • Prioritizes Urgency: Utilizing priority filters to focus first on those who need urgent care
  • Facilitates Bulk Scheduling: Booking up to 100 appointments simultaneously to save time while connecting with providers at convenient intervals
  • Engages Participants: Managing appointments, answering questions, and resolving concerns with compassion and care

Focus Care’s customized solutions include:

  • Scheduling primary and specialist appointments as directed by providers
  • Arranging transportation to medical and other community appointments
  • Confirming appointments with reminder calls, emails, and texts
  • Utilizing advanced analytics to track success and identify issues

“Focus Care can streamline typical PACE elderly care program management burdens, providing a lifeline to help keep PACE participants living home longer,” said Patricia Scangas, Focus Care’s CISO-Vice President of Operations & Client Experience. “Our PACE participant healthcare call center engagement services can help PACE programs continue to reduce hospital admissions, avoid the need for nursing home services, and maintain a higher caregiver satisfaction rate.”

About Focus Care

Focus Care is a SOC 2, Type 2 certified provider of healthcare services and solutions that partners with major health plans, ACOs, physician offices, and PACE networks nationwide to enhance quality of care for their Medicare, Medicaid, and ACA populations. Headquartered in Woburn, MA, Focus Care has a robust national provider network that provides comprehensive health assessment programs including health risk adjustment (HRA), gap closures quality screenings and annual wellness visits. Customized solutions help payers manage end-to-end, in-home, and virtual HRA programs with member engagement support, HCC Coding, and an NCQA-certified patient assessment platform. In business for over 20 years, Focus Care has 85% success rate scheduling member assessments, and a 95%-member visit satisfaction rate. For more information visit: Follow us on: LinkedIn │ Twitter │ Facebook