RealDefense, a Pasadena, CA-based company specializing in consumer security, privacy, and productivity software and support services, acquired Support.com, a Pasadena, CA-based company which specializes in remote technical support, from parent company Greenidge Generation Holdings.
The amount of the deal was not disclosed.
The acquisition includes Support.com’s customer base, call center operations, and related domain names, as well as its remote IT support technology platform and services businesses, including Remote IT Helpdesk and Connected Home on-demand support. Additionally, RealDefense gains access to Guided Paths, a proprietary content platform and tech support library that enhances the self-support experience through features such as branching logic and dynamic decision points.
Founded in 1997 as SupportSoft, Support.com provides remote technical support, platform technologies and operating call centers. After initiating an IPO in 2000, Support.com merged with Greenidge Generation Holdings in 2021.
Led by CEO Gary Guseinov, RealDefense focuses on acquiring solutions and services that enhance privacy, performance, and protection for PCs, Macs, and mobile devices. These offerings are marketed to consumers and small businesses through a network of over 3,000 retail stores, resellers, licensing partners, and affiliates spanning 33 countries. Its flagship product brands include iolo System Mechanic® and SuperAntiSpyware®. The portfolio also features renowned privacy and security software brands such as STOPzilla, MyCleanID, MyCleanPC, USTechSupport, ioloVPN, GetMyDrivers, WarrantyStar, and Support.com.