Aisera, a Palo Alto, Calif.-based AI-driven service experience platform for automated employee experiences and customer experiences, raised $90M in Series D funding.
The round was led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo, with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb (Webb Investment Network), Ram Shriram (Sherpalo Ventures), and Silicon Valley Bank.
The company intends to use the funds to further strengthen its market expansion across industry verticals as well as its global growth and go-to-market strategy.
Led by Muddu Sudhakar, founder and CEO, Aisera offers a proactive, personalized, and predictive AI Service Experience platform, incorporating AI Service Desk, AI Customer Service, and Ticket AI with Agent-Assist for B2B and B2C organizations. Powered by AI and machine learning, the platform auto-resolves tasks, actions, and workflows for IT, HR, Customer Service, Sales, and Operations. It integrates with enterprise applications like ServiceNow, Salesforce, Oracle, Zendesk, Workday, Adobe, Atlassian, and BMC.. The company has achieved year-over-year growth of over 300%, expanded its customer base to more than 75 million users, and has secured several Fortune 1000 customers, including Grant Thornton, Zoom, Workday, McAfee, Chegg, Carta, Dave, and others.
Sudhakar is a serial entrepreneur with deep product, technology, and GTM experience in enterprise markets, including AI/machine learning, big data, cloud, cybersecurity, IoT, SaaS, storage, and chip/Semiconductors. He is an investor and board member in many companies with strong operating experience with startups, as the CEO of Caspida, Cetas, Kazeon, and Sanera prior to their acquisitions, and as SVP & GM roles in large public companies, including ServiceNow, Splunk, VMware, and EMC.
