Dialpad, a San Francisco, CA-based industry leader in AI-powered cloud communications and collaboration, raised $170m in funding.
The round, which valued the company at $2.2 billion and brought total raised to date to $418m, was led by Amasia, GV, OMERS Growth Equity, Work-Bench, Section 32, and T-Mobile Ventures.
The company intends to use the funds to invest in the further development and application of native artificial intelligence (AI) throughout its unified platform; hiring talent across data engineering, natural language processing, machine learning and customer-facing roles to support global growth.
Led by Craig Walker, founder and CEO, Dialpad provides a unified Communications as a Service (TrueCaaS™), offering companies and employees the ability to work smarter from anywhere on any device. Customers benefit from unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and an advanced AI-powered contact center — all in an app.
The funding round is the latest milestone in a year of significant growth for Dialpad including growth, global expansion, partnerships and acquisitions.The company has nearly 1,000 employees with expanded operations into Australia, New Zealand, Japan, and EMEA, acquired Kare Knowledgeware and Koopid to elevate the customer and agent experience with digital self-service, conversational AI, and intelligent omnichannel support, and partnered with T-Mobile for Business to enhance work-from-anywhere collaboration.
More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere including Motorola Solutions, Netflix, T-Mobile, Uber and WeWork.